Meet The Training Team

Training Services are an integral part of UnaVista's commitment of excellence to our clients.  Meet the Training Team to find out a litttle more about who we are and what we do.

 

Raheela Fernandes
Head of Training Services

Raheela joined UnaVista in May 2015 and has over 7 years of experience as a Technical Trainer and developer.  In the past, Raheela has worked primarily within the Legal and Accountancy sectors, developing, implementing and ultimately training end users on different CMS, PMS and CRM systems.

Raheela's current responsibilities include the design and delivery of all external (client and partner) training programs supporting UnaVista's current products as well as the future product roadmap.  Raheela is also responsible for design and delivery of all internal employee training programs from new hire training to continuous employee development.  Raheela qualifed as a teacher after graduatng with honors in English.

Michael Sarpong
Customer Support Analyst

Michael joined the London Stock Exchange in December 2014 working within the UnaVista Support team as a Customer Support Analyst.

Michael's role within the Support team includes resolving client queries with regards to all UnaVista products as well as delivering face to face technical training on all UnaVista products including MiFIR and EMIR .  Michael, in partnership with her colleagues Claudia Antwi-Ntim, Natasha Van Abbe and Damien Terry, presents the fortnightly UnaVista MiFIR and EMIR Platform Technical Training WebEx sessions for both existing and new UnaVista clients.

 

Natasha Van Abbe
Customer Support Lead

Natasha joined the London Stock Exchange in November 2016 working within the UnaVista Support team as a Client Support Lead.

Natash's role within the Support team includes resolving client queries with regards to all UnaVista products and active customer relationship management.  Natasha, in partnership with her colleagues Claudia Antwi-Ntim, Michael Sarpong and Damien Terry, presents the fortnightly UnaVista MiFIR and EMIR Platform Technical Training WebEx sessions for both existing and new UnaVista clients.

 

Damien Terry
Customer Support Analyst

Damien joined the London Stock Exchange in February 2018 working within the UnaVista Support team as a Customer Support Analyst.

Damien's role within the Support team includes resolving client queries with regards to all UnaVista products including MiFIR and pport EMIR .  Damien, in partnership with his colleagues Claudia Antwi-Ntim, Michael Sarpong and Natasha Van Abbe presents the fortnightly UnaVista MiFIR and EMIR Platform Technical Training WebEx sessions for both existing and new UnaVista clients.