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Whistleblowing policy

Whistleblowing at LSEG

Speak up - your concerns matter

LSEG and its subsidiary companies are committed to providing an open environment where our employees, customers, shareholders, vendors and other third parties feel comfortable raising concerns about adherence to our Code of Conduct, relevant laws and regulations, or if they consider something unethical or potentially harmful. 

Whistleblowing hotline

Whistleblowing is the term for the confidential disclosure by an individual of a concern encountered in the workplace relating to a potential wrongdoing. Examples of such wrongdoings include but are not limited to:

  • Conduct and behaviour which breaches or falls short of the LSEG Code of Conduct.
  • Criminal activity, such as insider dealing, fraud, bribery or corruption.
  • Breaches of regulatory or legal requirements e.g., competition or anti-trust laws, data protection, intellectual property, confidentiality or benchmark regulations.
  • Breaches of financial, accounting, tax or auditing obligations.
  • Breaches of IT security or other security policies.
  • Breaches of health and safety requirements or damage to the environment.
  • Conduct that harms the reputation, activities or financial well-being of LSEG.
  • Miscarriages of justice.
  • Retaliation or attempts at retaliation for raising a concern.
  • Any attempt to conceal any of the above or other wrong-doing.
  • LSEG’s confidential whistleblowing telephone and online reporting services are provided by an independent third party, Navex Global, who provide secure and confidential reporting through their platform Ethics Point.

Individuals may submit confidential and anonymous whistleblowing concerns online or through the local confidential telephone lines listed below. All local telephone lines are supported by experienced interviewers trained to recognise all potential forms of misconduct, and who will additionally translate any reports into English as part of the submission process. All services are available 24 hours per day, 7 days per week.

Our whistleblowing reporting service does not preclude any individual from reporting crimes to the competent authorities so as to avoid any risk of conflict and ensure compliance with all applicable local laws.

What will happen to your report?

LSEG take whistleblowing very seriously. All concerns raised will be investigated in line with the Speak Up policy and associated procedures. Depending on the investigation findings, the appropriate and proportionate action will be taken to address any issues identified.

The Speak Up team will acknowledge receipt of every concern promptly and, in any event, within 7 days of receiving it.

The Speak Up team will endeavour, to the extent possible, to keep the person raising the concern informed when the investigation has been completed and, where appropriate and subject to any applicable laws and regulations, its outcome and any follow up actions.

If the investigation does not resolve the reporter’s concern, the reporter can lodge a complaint in writing to the Chair of the Audit Committee who consider all details of the complaint and take the appropriate action.

Whistleblowing hotline phone numbers

  • Austria
    855-883-2426

    Belgium
    0-800-100-10

    Bahrain
    855-883-2426

    Cyprus
    855-883-2426

    Czech Republic
    800 144 548

    Denmark
    800 144 548

    Egypt
    855-883-2426

    France
    0800-90-6589

    Finland
    0800 416137

    Germany
    855-883-2426

    Greece
    855-883-2426

    Hungary
    855-883-2426

    Ireland
    855-883-2426

    Italy
    800-172-444

    Israel
    180-931-7177

    Jordan
    855-883-2426

    Kazakhstan
    855-883-2426

    Kenya
    0800 211 274

    Lebanon
    855-883-2426

    Luxembourg
    855-883-2426

    Mauritius
    855-883-2426

    Mongolia
    (770) 743-1835

    Netherlands
    0800-020-1591

    Nigeria
    855-883-2426

    Norway
    855-883-2426

    Peru
    855-883-2426

    Poland
    855-883-2426

    Portugal
    800-800-128

    Romania
    0808-03-4288
    855-883-2426

    Russia
    855-883-2426

    Saudi Arabia
    8008500223

    South Africa
    855-883-2426

    Spain
    855-883-2426

    Sweden
    855-883-2426

    Switzerland
    0-800-890011
    855-883-2426

    Tunisia
    (770) 743-1842

    Turkey
    855-883-2426

    Ukraine
    855-883-2426

    United Arab Emirates
    8000-021
    8000-555-66 (du)
    8000-061 (Military-USO and cellular)

    United Kingdom
    0800-89-0011
    855-883-2426

  • Argentina
    855-883-2426

    Brazil
    0-800-890-0288
    0-800-888-8288 (Cell)

    Canada
    1-855-883-2426

    Chile
    855-883-2426

    Colombia
    855-883-2426

    Costa Rica
    855-883-2426

    Mexico
    855-883-2426

    Panama
    855-883-2426

    United States
    855-883-2426

    Uruguay
    855-883-2426

    Venezuela
    855-883-2426

  • Australia
    1-800-71-9128

    China
    400-601-3252

    Hong Kong
    800-96-1119

    Indonesia
    855-883-2426

    India
    000-117
    855-883-2426

    Japan
    00531-11-0431 (KDD)
    0066-33-830661 (Softbank)
    0034-800-600273 (NTT)

    Korea, Republic of South
    855-883-2426

    Macau
    855-883-2426

    Malaysia
    1-800-80-0011
    1-800-81-8510 (ITFS)

    New Zealand
    855-883-2426

    Pakistan
    855-883-2426

    Philippines
    855-883-2426

    Singapore
    800-110-2195

    Sri Lanka
    2-430-430 (Colombo)
    855-883-2426
    112-430-430 (Outside Colombo)
    855-883-2426

    Taiwan
    00-801-102-880
    855-883-2426

    Thailand
    855-883-2426

    Vietnam
    855-883-2426

Raising concerns regarding companies listed on our exchange

Please note that London Stock Exchange has separate processes and dedicated teams to consider concerns or enquiries relating to compliance with the relevant London Stock Exchange rulebooks by issuers admitted to our markets, member firms or nominated advisers, or which relate to potentially abusive behaviour from trading on one of our markets.

Details of where and how to raise concerns or enquiries over such matters and the relevant complaints and enquiries handling framework can be found here and here. For details of our rulebooks please refer to:  Rules of the London Stock ExchangeAdmission and Disclosure StandardsAIM Rules for CompaniesAIM Rules for Nominated AdvisersSecurities Market Rulebook

Confidentiality

The investigative team will always endeavour to keep the identity of the whistle-blower confidential and ensure that it remains so after the investigation is concluded unless disclosure is required by law or the regulators.