What is Payment Fraud?
Payment fraud refers to the unlawful manipulation or theft of funds during financial transactions. Unlike errors like mistaken payments where funds are accidentally sent to the wrong recipient, payment fraud involves deliberate, malicious acts intending to deceive organizations or individuals for financial gain.
Financial damage caused by payment fraud disproportionately impacts households, small businesses (SMEs), and corporate firms. For banks and other financial institutions, the consequences extend to reputational damages and regulatory fines. The digitisation of payments has escalated the risk, bringing sophisticated fraud techniques into the spotlight.
Real-world examples of payment fraud include scenarios like phishing emails leading users to fake banking websites or fraudulent invoices redirecting payments to a fraudster's account.
How Payment Fraud Works (The Attack Lifecycle)
Payment fraud typically follows this lifecycle:
Access
Fraudsters exploit avenues such as phishing, malware, and stolen credentials. For instance, a fake email titled "Verify Your Account" might trick users into providing sensitive payment information on counterfeit websites.
Manipulation
Criminals use social engineering techniques such as impersonation or manipulation. Common attacks involve fake customer service calls instructing victims to reroute payments.
Movement of Funds
With access and manipulation secure, stolen funds are transferred, often through mule accounts or instant payment platforms. Rapid transfers add layers of difficulty to recovery efforts.
Reputation Management
Demonstrating robust compliance can enhance an institution’s reputation among customers and regulators. On the other hand, non-compliance could invite penalties and lasting damage to a brand.
Cash-Out
Ultimately, fraudsters launder stolen money via rapid onward transfers, often from countries with limited or lax regulations.
Major Types of Payment Fraud
Payment fraud takes multiple shapes, including:
- Authorised Push Payment (APP) Fraud: Victims are tricked into sending money to fake accounts under false pretences. In 2024 alone, APP fraud losses exceeded billions due to its sophisticated nature. (Source: FTC) Learn more about authorised push payment fraud here.
- Account Takeover: Fraudsters gain control of bank accounts through stolen credentials. Details about account takeover fraud.
- ACH Fraud: This involves unauthorised debit transactions via electronic payments.
- Invoice Redirection Fraud: Criminals alter invoice details, ensuring payments are redirected to fraudulent accounts. This is often driven by tactics like Business Email Compromise (BEC). Explore the role of BEC fraud.
- Card Fraud: Includes unauthorised usage of credit and debit cards, either online or physically stolen.
- Online Payment Fraud: Across e-commerce platforms, vulnerabilities generate common targets for card information theft.
Where Payment Fraud Happens Most
- Online Banking: Payment fraud frequently targets digital account services.
- E-commerce Sites: Fraudsters exploit weak security to intercept information.
- B2B Payments: Invoice fraud often disrupts supplier processes globally.
- Mobile Wallets: The fast adoption of apps facilitate vulnerabilities.
- Cross-Border Transfers: Differences in regulations make international payments appealing to fraudsters.
How Banks Detect Payment Fraud
Banks use advanced technologies for detection, including:
- Real-time Transaction Monitoring: Algorithms flag unusual payment activity.
- Behavioural Analytics: By analysing payment patterns, anomalies linked to fraud are identified.
- Pattern Recognition: Full transactional networks are examined for coordinated fraud efforts.
- Device Fingerprinting: Identifies device types used for initiating fraudulent payments.
LSEG Risk Intelligence can support banks in fraud detection through solutions like LSEG World-Check One Media Check, which reduces the noise in fraud alerting by clustering relevant data points.
Why False Positives Occur
Fraud detection systems, although meticulous, can block valid payments due to:
- Poor data quality.
- Overly restrictive risk thresholds.
Better analytics, such as those integrated into LSEG solutions, reduce false positives, enabling smoother client experiences without compromising fraud detection.
How Consumers Can Protect Themselves
Simple actions can help individuals avoid falling victim to payment fraud:
- Never share security authentication codes (OTP).
- Double-check payee details before sending money.
- Enable bank-specific alerts or notifications for transaction monitoring.
The Role of Threat Intelligence in Fraud Prevention
Threat intelligence, such as the services offered by LSEG Risk Intelligence, helps reduce risks by sharing signals across markets. It uncovers patterns of emerging fraud and aids analytics, ultimately helping businesses mitigate risks effectively.
What to Do if Fraud Happens
- Promptly contact the bank to freeze affected accounts.
- File reports with regulatory agencies.
- Review security policies internally to avoid future risks.
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