Payment Fraud: Risks and Controls

What is Payment Fraud?

Payment fraud refers to the unlawful manipulation or theft of funds during financial transactions. Unlike errors like mistaken payments where funds are accidentally sent to the wrong recipient, payment fraud involves deliberate, malicious acts intending to deceive organizations or individuals for financial gain.

Financial damage caused by payment fraud disproportionately impacts households, small businesses (SMEs), and corporate firms. For banks and other financial institutions, the consequences extend to reputational damages and regulatory fines. The digitisation of payments has escalated the risk, bringing sophisticated fraud techniques into the spotlight.

Real-world examples of payment fraud include scenarios like phishing emails leading users to fake banking websites or fraudulent invoices redirecting payments to a fraudster's account.

How Payment Fraud Works (The Attack Lifecycle)

Payment fraud typically follows this lifecycle:

Access

Fraudsters exploit avenues such as phishing, malware, and stolen credentials. For instance, a fake email titled "Verify Your Account" might trick users into providing sensitive payment information on counterfeit websites.

Manipulation

Criminals use social engineering techniques such as impersonation or manipulation. Common attacks involve fake customer service calls instructing victims to reroute payments.

Movement of Funds

With access and manipulation secure, stolen funds are transferred, often through mule accounts or instant payment platforms. Rapid transfers add layers of difficulty to recovery efforts.

Reputation Management

Demonstrating robust compliance can enhance an institution’s reputation among customers and regulators. On the other hand, non-compliance could invite penalties and lasting damage to a brand.

Cash-Out

Ultimately, fraudsters launder stolen money via rapid onward transfers, often from countries with limited or lax regulations.

Major Types of Payment Fraud

Payment fraud takes multiple shapes, including:

  • Authorised Push Payment (APP) Fraud: Victims are tricked into sending money to fake accounts under false pretences. In 2024 alone, APP fraud losses exceeded billions due to its sophisticated nature. (Source: FTC) Learn more about authorised push payment fraud here.
  • Account Takeover: Fraudsters gain control of bank accounts through stolen credentials. Details about account takeover fraud.
  • ACH Fraud: This involves unauthorised debit transactions via electronic payments.
  • Invoice Redirection Fraud: Criminals alter invoice details, ensuring payments are redirected to fraudulent accounts. This is often driven by tactics like Business Email Compromise (BEC). Explore the role of BEC fraud.
  • Card Fraud: Includes unauthorised usage of credit and debit cards, either online or physically stolen.
  • Online Payment Fraud: Across e-commerce platforms, vulnerabilities generate common targets for card information theft.

Where Payment Fraud Happens Most

  • Online Banking: Payment fraud frequently targets digital account services.
  • E-commerce Sites: Fraudsters exploit weak security to intercept information.
  • B2B Payments: Invoice fraud often disrupts supplier processes globally.
  • Mobile Wallets: The fast adoption of apps facilitate vulnerabilities.
  • Cross-Border Transfers: Differences in regulations make international payments appealing to fraudsters.

How Banks Detect Payment Fraud

Banks use advanced technologies for detection, including:

  • Real-time Transaction Monitoring: Algorithms flag unusual payment activity.
  • Behavioural Analytics: By analysing payment patterns, anomalies linked to fraud are identified.
  • Pattern Recognition: Full transactional networks are examined for coordinated fraud efforts.
  • Device Fingerprinting: Identifies device types used for initiating fraudulent payments.

LSEG Risk Intelligence can support banks in fraud detection through solutions like LSEG World-Check One Media Check, which reduces the noise in fraud alerting by clustering relevant data points.

Why False Positives Occur

Fraud detection systems, although meticulous, can block valid payments due to:

  • Poor data quality.
  • Overly restrictive risk thresholds.

Better analytics, such as those integrated into LSEG solutions, reduce false positives, enabling smoother client experiences without compromising fraud detection.

How Consumers Can Protect Themselves

Simple actions can help individuals avoid falling victim to payment fraud:

  • Never share security authentication codes (OTP).
  • Double-check payee details before sending money.
  • Enable bank-specific alerts or notifications for transaction monitoring.

The Role of Threat Intelligence in Fraud Prevention

Threat intelligence, such as the services offered by LSEG Risk Intelligence, helps reduce risks by sharing signals across markets. It uncovers patterns of emerging fraud and aids analytics, ultimately helping businesses mitigate risks effectively.

What to Do if Fraud Happens

  • Promptly contact the bank to freeze affected accounts.
  • File reports with regulatory agencies.
  • Review security policies internally to avoid future risks.

FAQs

  • Payment fraud involves the unauthorised manipulation of financial transactions for personal or criminal gain. This includes falsifying payment details, forging credentials, or employing deceptive practices to access funds. Victims can range from individual consumers to businesses and financial institutions.

  • Online payment fraud refers to fraudulent activities conducted through digital payment platforms, including phishing attacks, card information theft, and unauthorised account access. With rising digital transactions, vulnerabilities often stem from poorly secured systems or users being tricked into divulging sensitive details.

  • Authorised push payment fraud involves deceiving victims into willingly transferring money to criminals through manipulation or impersonation tactics. Fraudsters commonly exploit situations by posing as trusted entities such as suppliers or service providers.

  • Push payment fraud occurs through methods like phishing emails or social engineering tactics. Victims are convinced to send funds to fake accounts set up by fraudsters – often with false urgency or the promise of resolving an issue.

  • Account takeover fraud involves criminals fraudulently gaining access to someone’s financial accounts using stolen credentials. This is typically achieved by employing tactics like phishing, malware attacks, or social engineering.

  • Common payment fraud types include authorised push payment fraud, account takeover, invoice redirection scams, ACH fraud, and online card fraud. Methods vary but share the goal of exploiting trust or security gaps to misdirect payments.

  • Banks use sophisticated tools such as real-time transaction monitoring, behavioural analytics, and device fingerprinting to flag unusual payment patterns instantly. These systems analyse data for irregularities while leveraging risk parameters for enhanced security.

  • Transaction monitoring identifies questionable payment behaviours by analysing account activity in real time. This involves observing data patterns, generating alerts for suspicious transactions, and assessing risks to stop fraudulent transfers proactively.

  • False positives arise due to overly cautious fraud detection systems, where legitimate transactions are flagged as high-risk. Integration of refined analytics and better threat intelligence reduces such interruptions by differentiating between genuine and suspicious activity.

  • Businesses can mitigate fraud risks by implementing dual approvals for transactions, enforcing bank account detail verification processes, training employees to identify phishing attacks, and strengthening internal controls and vendor vetting procedures.

  • Construction firms can implement tighter vendor authentication to prevent invoice redirection scams. Conducting periodic audits and enforcing robust payment approval workflows ensure that bank details and payment legitimacy are verified securely.

  • E-commerce companies must deploy risk scoring and behavioural analytics systems that identify anomalies in transaction patterns. Additionally, validating payee identities and using fraud screening methods adapted for international transactions significantly enhance security.

  • To avoid APP fraud, consumers should independently verify payee details, enable transaction alerts, avoid sharing passwords or OTPs, and immediately report suspicious requests to their financial provider.

  • Fraud usually involves sudden changes in payment requests, emails with fake urgency, mismatched account details, or unknown entities asking for money transfers. Spotting these discrepancies and verifying sources is critical.

  • If fraud is suspected, immediately contact the bank, request a freeze on affected accounts, and file necessary reports with financial authorities. Reviewing security safeguards and payments processes ensures further prevention.

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