Consumer services

  • Consumer services

Getting a work-life balance

The ability to communicate, work as part of a team, be professional but approachable, flexible and positive – or ‘soft skills’ as they are collectively known – are highly valued these days as the increasing demand for a certain level of consumer service can be seen throughout Europe. With manufacturing and technology increasingly looking to outsource or robotise, the consumer services sector is set to become a dominant part of the economies of many European countries.

Sector at a glance

  • 5.1 million children were born in the EU in 2015
  • 15% of EU citizens purchased goods or services online from sellers outside their country of residence but within the EU
  • 10 million people within the EU are estimated to climb regularly, with nearly 40% under 18 and over 40% women or girls