CAE Technology Services

Company information

Fundamental understanding

Established in 1992, CAE Technology Services is an IT infrastructure solutions provider with a service-led approach that combines technology, people and process. “We passionately believe that infrastructure technology, adopted effectively, delivers a fundamentally better experience for the way that everybody lives, improves and achieves,” says Justin Harling, CEO.

“Technology drives change, and this should be a constructive force. We understand that technology impacts a whole organisation, every person in it, every single day. The outcomes we deliver are the difference between success and failure; a good or a bad day,” he explains. CAE Technology Services was named one of The Sunday Times’ Best 100 Mid Companies 2019, and Justin says that the firm has invested heavily in its people and their development. “It ensures that they are in the best possible position to embrace change and develop a culture that allows them to thrive. This directly translates into how service is delivered to a customer,” he says.

Technology continues to develop and drive change at a pace not seen since the last industrial revolution, Justin believes. “The difference it can make to every organisation represents a remarkable opportunity – if it is properly understood and deployed with the consideration of the wider impact it will have on employees and customers.”

The way customers use and consume technology has changed immeasurably, with IT now central to most business strategies. “This means a much wider business engagement in decision-making. IT can no longer sit in a darkened basement reactively dealing with faults, characterised by a ‘computer says no’ mentality,” says Justin.