Consumer services

Consumer services

Soft skills

What do we want? When do we want it? In the case of European consumers, the answer is often intangible products and services, consumed at THE same time as they are produced. As European industry has declined, the service sector has increased in importance – a trend that is showing no sign of going away.

Rising standards of living across much of the EU have seen an increase in demand for consumer services and a consequent movement of labour into the sector. The sector’s share of the economy is further increased when European companies outsource their manufacturing functions outside the EU while carrying out the rest of their activities (such as advertising, design, technical assessment and customer service) within their countries of origin. While levels of service sector employment in southern Europe now match that of the north, more recent member states still have some way to go in the process of ‘tertiarisation’ of their economies attracting UK holidaymakers.

Sector at a glance

  • 7.9 million tourists visited Barcelona in 2014
  • 43% of Spain’s population visited a dentist in the past 12 months
  • 13.7% of the UK population are registered members of a health club

Scale up policies to scale up businesses

> Read what Arnaldo Abruzzini, CEO, EUROCHAMBRES has to say about encouraging business to succeed through using the right policies

By adopting innovation and ingenuity in their approach the company behind Casa Batlló has brought Gaudi's historic monument to life.
Putting staff first and customers second has helped this visitor attractions company do what it does best: have fun and make money.
Bringing toothy white smiles to world is the mission of Spain-based Dentix, which now boasts clinics in Mexico, Italy and Columbia.
Spanish electricity company Holaluz puts its relationship with customers at the fore, netting it awards and more business.
This UK gym company is making workout sessions accessible to all, through its keen pricing and 24/7 availability.