July 16, 2019

Refinitiv and Appway to streamline new client onboarding and workflow capabilities for wealth management firms and broker-dealer clients

Strategic agreement to improve client-experience through advanced digital technology

New York/Zurich – Refinitiv today announced a strategic partnership agreement with Appway, provider of leading client onboarding solutions, to fully integrate their suite of onboarding capabilities on the Refinitiv BETA Platform, a complete suite of brokerage capabilities used by many leading US wealth management and brokerage firms.

Refinitiv’s wealth management business supports a significant number of established and emerging wealth customers providing global, regional and emerging market wealth platforms across the Americas, Europe, and Asia. Appway brings more than 15 years of global market knowledge and technical expertise, experience which has maximized the client-customizable configuration functionalities of its solutions. The seamless integration with Appway will enable financial intermediaries and wealth advisors utilizing the BETA Platform to connect their end-clients with a fully digital onboarding solution that reduces time and costs, while improving workflow efficiencies across the board.    

“As the global wealth management industry continues to adapt in search of next-generation digital onboarding solutions to meet evolving client needs, Refinitiv remains committed to being that comprehensive single source,” said Tim Rutka Head of BETA Platform at Refinitiv. “We continually look to find new ways to create or provide additional value for our clients. Having full integration with Appway’s state of the art user experience underscores our commitment and aligns to our strategy of expanding our BETA Platform ecosystem with best-of-breed partner solutions.”  

Andrew Besheer, Director for Financial Services Solutions at Appway, said: “At Appway, we are thrilled to work closely with Refinitiv to provide a pioneering client onboarding solution designed specifically to meet the growing needs of their BETA Platform clients. Our orchestration and collaboration capabilities paired with Refinitiv’s BETA Platform will dramatically transform their client onboarding processes and lead to enhanced experiences for all stakeholders.”

According to Will Trout, global head of Wealth Management Research at Celent, “Digital onboarding solutions for Wealth Managers are no longer a nice-to-have option. As technology evolves so do client expectations, making next-generation digital onboarding solutions the new industry standard for inspiring confidence and winning over new clients. Effective digital client onboarding solutions can help financial service institutions improve customer experience, reduce costs, increase revenue, enhance process efficiency, while managing compliance across operating jurisdictions.”

Appway solutions cover end-to-end account opening as well as the entire client lifecycle - including updating, closing of business relationships and regulatory reviews - all while ensuring compliance with regulations and risk-standards across multiple jurisdictions. Internal departments are comprehensively connected to offer a real-time, 360-degree customer view across and throughout the workflow. This not only empowers advisors to achieve maximum effectiveness and productivity but in doing so improves the client experience.

Refinitiv has extensive experience supporting Wealth Management firms through its Wealth Management solutions which provide seamless integration across front, middle, and back office workflows. To learn more about Refinitiv Wealth Management, visit here or link: https://www.refinitiv.com/en/wealth-management.

About Refinitiv

Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. It provides leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community – driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime.

About Appway

Appway is the global leader in client onboarding for the financial services industry. For relationship managers, back office, compliance officers, and everyone in between, Appway Onboarding’s guided processes enable financial institutions to adapt to changing legal and tax environments at a time when increasing regulation is slowing the industry down. With end-to-end automation and full transparency, Appway’s Onboarding solution covers all activities related to initiating, managing, and closing business, guaranteeing outstanding experiences while ensuring compliance.
Headquartered in Switzerland with seven other offices around the globe in cities including New York, Appway’s award-winning software suite serves over 510,000 users worldwide.
For more information visit: www.appway.com 


Lemuel Brewster
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Purti Mehra
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