FTSE Russell Client Service Portal

Our Client Service Portal (CSP) aggregates value-add content and provides a personalised experience for FTSE Russell clients.

Enhancing your FTSE Russell service

We invite you to register your access for this complimentary tool and experience a convenient way to interact with our client service team and receive information about your existing service all in one place.

The Client Service Portal (CSP) allows Index Clients to self-serve in order to download files, track file delivery history, view index holidays, receive notifications in one place and more, providing better insight into subscribed products.

Features & benefits

Benefits of the Client Service Portal

Easy-to-use Features

  • View product delivery updates
  • Receive alerts & notifications
  • View holiday & review calendars
A screenshot of Client Service Portal dashboard

Dashboard at a glance

How to register

Click the button below to access the login page, and scroll down to the Help section and select Need an account? Enter your work email as a username. Follow the steps and reach out to info@ftserussell.com with any questions. At the end, click Submit. An email from “LSEG Identity” will arrive. Click the link to set your password and complete activation.

Additional features and information

View product data files and delivery status

Track your file details along with delivery status and delivery history.

Manage file alerts and notifications

Customize notifications based on user preferences and your most frequently utilised files.

Log & track queries in one place

Log all your queries in our new Query Tracker. Includes options to cc colleagues, add and view comments, be notified when comments are updated and access or search for historical queries.

Access market and index review calendars

See all country/exchange holidays and index review calendars for FTSE Russell Indices.

More answers at your fingertips

Search the Knowledge Base for useful articles, links to reference materials and relevant pages on the FTSE Russell website.


Who provides support?

We are ready to assist you with any questions. Please contact us by sending an email to info@ftserussell.com.

Contact FTSE Russell Client Service

Email: info@ftserussell.com

Contact Client Services