LSEG Workspace Onboarding Learning for HSBC
Welcome to a dedicated LSEG Workspace Upgrade guide for HSBC users, providing both Instructor-led and Video based Upgrade resources.
Dedicated Learning Program for HSBC
Use your LSEG Workspace (or EIKON) User ID and Password to authenticate.
Other Recommended Learning
Alternatively, you may click on the button below to access the LSEG Academy Learning Centre homepage.
Contacts to Customer Success Managers
To discover who your dedicated local Customer Succes Manager (CSM) is, please check the LSEG Workspace Welcome Email.
GERMANY
Marc-André Schliewe
HONG KONG
Caroline Xu
INDIA
Vitasta Kaul
Harish Toshniwal
MACAU
Henry Chan
MALTA
Johannes Nagy
MEXICO
Adriana Hernandez
Andres Medellin
SOUTH AFRICA
Premal Bhana
UNITED ARAB EMIRATES
Mohamad El Omar
UNITED KINGDOM
Dan Brown
- LSEG Workspace has been added to your Software Centre, please type “Software Center” in your Windows search bar and install the application onto your device(s).
- After installation, LSEG Workspace can be found via: START menu > Refinitiv folder > Refinitiv Workspace.
- Your User ID and Password are the same as for EIKON.
- If you do not remember your password, please click on the ‘Forgotten your password?’ link in the login box.
Useful Contacts
Convert your Excel files now
Access this page and submit a request to convert your financial models in Excel to be compatable with LSEG Workspace formulas.
HSBC Internal Helpdesk – for Installation issues only:
Raise a ticket via ‘Service Now’ or call local country helpdesk number
UK: 7311 4455 (+44 1226 264455)
US: 888-685-4357 (888-685-4357 / +1 224-338-4111)
Hong Kong: 22266 (+852 2822 2266)
LSEG Workspace In-Product Help & Support
For Workspace users, please refer to the video below.
LSEG Helpdesk Numbers
• United States/Canada - 1-888-989-8373
• Mexico - 800 123 0162
• Brazil - 0800 891 7872
• United Kingdom - 0370 191 0599
• France - +800 970 234
• Germany - +800 738 837 71
• Spain - 900 81 1027
Upgrade Project contacts:
HSBC Project Manager: Sharmilee Modi (sharmilee.modi@hsbc.com) LSEG Project Manager: Kelly Morson (kelly.morson@lseg.com)
