Consumer services

Open door policy

We are living longer, having families later, are more concerned about the state of our planet than ever before, and the legacy we will leave our children’s generation. As a result, we are demanding greater openness from companies we do business with, whether that’s to do with accountability, sustainability or merely good practice. companies that fail to adapt, or address consumers’ concerns, are in danger of falling by the wayside. For those that do, however, the future is bright.

Sector at a glance

  • €1.4bn - The EU consumer spend in Q1 2018, an all-time-high 
  • 58% - The proportion of EU e-commerce market penetration
  • 1.2 billion - The number of holidays taken by EU residents per year