Metro Bank

Shaking up the banking sector


When it was founded in 2010, Metro Bank was the UK’s first new high-street bank in over a century. Its raison d’être, according to CEO Craig Donaldson, is to provide “unparalleled levels of service and convenience” to its customers, whom he calls the lifeblood of its business. Metro Bank branches open early and close late 362 days a year, complemented by its 24/7 local call centre and personal mobile banking app.

From its first branch in Holborn, Metro Bank has now opened more than 30 stores across London and the South East, with 400,000 customer accounts. Craig says: “We are reinventing the rules of retail banking to make things simpler and more convenient, and provide customers with an amazing banking experience.

  • 700 jobs were created by Metro Bank in 2014, and it hopes to employ 5,000 people by 2020

In addition to customer service, the bank prides itself on its investment in its workforce. It created almost 700 jobs in 2014 and hopes to bring its total employment figure to 5,000 by 2020.

“The next few years certainly look to be both challenging and exciting for the banking industry,” says Craig, adding that UK consumers and businesses have been poorly treated by their banks and have come to expect bad service. “We’re proud to take a stand against this by revolutionising UK banking.”

He says the bank takes a customer-centric approach to everything it does, always thinking about what is going to improve its customers’ banking experience and constantly innovating. “We welcome more new entrants to the sector, who will hopefully bring with them varied models that will challenge the status quo, increase competition and give customers real choice.”