Frequently asked questions

Course details
Which course should I attend?

You will find details of the topics covered in each programme and the type of job roles that would benefit from the programme. If you are unsure which course is right for you, please call us on +44 (0)207797 1757 or email us at academy_uk@lseg.com. We would rather you discuss with course which course would be most appropriate than you sign up for a course which is inappropriate. 

Who are our trainers?

All of our trainers are market practitioners. Their training style is collaborative adn group-based and we encourage a proactive learning environment. Case studies, interactive exercises and debates are key features of all our training programmes. 

Most importantly, at every stage of your course, our trainers will work closely with you to make sure you are getting the greatest possible value from it.

How many delegates attend each course?

Class size varies according to the subject area. For soft and presentation skills programmes, we limit the course size to circa 10 to ensure each delegate receives sufficient personal attention and feedback from the course tutor. Other full day courses usually have a maximum class size of 14. 

Will I receive a certificate of attendance?

A certificate will be provided to participants on request.

Course booking
How do I register?
  1. Find and select the course you wish to attend within our course calendar . You can filter the course calendar by subject area or course date
  2. Click on the Book Now button located in the right hand corner.
  3. Change the quantity if you require more than one place.
  4. Follow the step by step checkout and payment process 
When will I receive confirmation of my place on the course?

You will be contacted by email within 2 working days of the booking date to confirm your place.

How do I request a Visa letter?

We will be pleased to send you a letter of invitation to assist you with a Visa application provided that:

  • The course fee is paid in full
  • We have a person-specific business contact for you including email address
  • You can provide us with a copy of your passport.
What if I need to cancel my place?

Cancellations are accepted without penalty if received at least 10 working days prior the course start date. No refund will be given for delegates who do not attend or for cancellations received less than 10 working days before the event. Substitutes however are permissible in cases whereby no refund is available and 24hrs notice is given to the London Stock Exchange. Please be aware that five working days’ notice is required if you wish to defer your scheduled course date to an alternative future date.

Course payment
Will I receive an invoice?

All completed online registrations who request payment by bank transfer will be sent an invoice for payment (normally within 5 days of the registration). For credit card payments, registrations will be sent a VAT receipt. 

When do I need to pay?

Please ensure payment reaches us no later than 30 days prior to the course start date, or before the course starts if registering within 30 days of the start date. Joining instructions will only be sent when full payment has been received. 

When do I need to pay?

Please ensure payment reaches us no later than 30 days prior to the course start date, or before the course starts if registering within 30 days of the start date. Joining instructions will only be sent when full payment has been received. 

How do I pay for my course?

Payment can be made by Credit Card or Bank Transfer. We accept Visa and MasterCard. We currently do not accept American Express and Diners Club card.

Does the course fee include accommodation?

Accommodation is not included in the course fee. If you require help finding accommodation please contact us on academy_uk@lseg.com and we would be happy to assist in recommending nearby accommodation within your budget range.

Is VAT added to the course fee?

The current rate of 20% VAT is added to courses taking place in the United Kingdom. If we deliver training overseas, no VAT is applicable.

Why does LSE Academy charge VAT?

The EU VAT Directive (Council Directive 2006/112/EC) article 53 says that for the right of entry to cultural, artistic, sporting, scientific, educational, entertainment or similar events in exchange for a ticket or payment, the place of supply is where the event physically takes place. Since, the event is held in the UK, the place of supply is the UK and therefore UK VAT has to be charged.

Most delegates who attend our courses in the UK are able to claim back their VAT once it has been paid.

How do I reclaim the VAT?

Please visit the HMRC website for further details or follow the links:

EU businesses

Non-EU businesses

Travel arrangements
When should I book my travel and accommodation?

Travel and accommodation should only be booked once a course has been confirmed. 

Can you recommend any hotels nearby?

If you require help finding accommodation please contact us on academy_uk@lseg.com and we would be happy to assist in recommending nearby hotel accommodation within your budget range.